EchoWare™


FAQ

Does this connect with all versions of QuickBooks Desktop?

Yes, US, CA, and UK versions only at this time

Will this connect with QuickBooks Online?

No

Is this difficult to install?

Easy as 1,2,3. Have the Shopify API Key ready & should take less than 5 minutes from start to transferring data.

What makes this better?

No Mapping. Simple easy install. Eliminates costly double entry & errors. Saves time & money. Cost efficient.

If I’m not satisfied, can I cancel?

Yes

Will I get future upgrades?

Yes. Maintenance, bug fixes, upgrades included.

I need to transfer a particular field from Shopify to QuickBooks Desktop or the other direction, that is not currently supported. Will future versions of the connector allow this

Tell us what you would like to connect from or to Shopify-QuickBooks that is not already listed in the upcoming Financials or Financial-Plus versions. We will let you know if it is possible. Use Contact Form.

Do you have a trial version?

Yes. Enter account set up, payment options, trial. Trial version is 3 days. After 3 days, credit card will be processed if not cancelled.

Will manual payments be recorded (cash, check etc)?

Yes, any payments in Shopify will sync into QuickBooks Desktop as a Received payment.

If payments in Shopify are back dated, will this be reflected in Quickbooks?

Yes, the payment date in Shopify is sent over in QuickBooks as the payment date for the Received Payment.

If a subscription is created how will this display in Quickbooks? (E.g. we sell a $24k product in 3 $8k payments. We would like an order to be created for the total value of $24k and then each payment of $8k to be credited against that order until it is fully paid.)

As the subscriptions become invoiced, it is the invoices that are synced in to QuickBooks – so it works for one-time as well as subscription based sales. The payment is always associated with the customer in QuickBooks Desktop.

What happens if an order in Shopify is refunded / cancelled? Will this be fully reflected in Quickbooks?

Yes, refunded orders are synced as Credit Memos in QuickBooks Desktop

What happens if an order is changed after the fact (e.g. order total, 1-off payment vs subscription, client details etc)? Are all edits synced back to Quickbooks?

Yes, updates to invoices and additional payments are synced back into QuickBooks Desktop.